Return Policy

Return Policy

Last Updated: 12/2/25

Thank you for supporting our store! Before you make a purchase, please read our return and refund policies carefully.

Digital Items (In-Game Items, Ranks, Memberships, Perks)

Because all products are digital and delivered instantly, all sales are final.
We do not offer refunds for:

  • In-game currency

  • Ranks or memberships

  • Cosmetics, crates, or loot

  • Any digital or one-time purchase items

Once the item is delivered to your account, it cannot be returned or refunded.

Failed or Missing Purchases

If you did not receive your item:

  • Open a support ticket

  • Provide proof of purchase (transaction ID, email, screenshot, or username)

We will verify the payment and resend the item if confirmed.

Chargebacks

Any chargeback or payment dispute will result in:

  • Immediate removal of purchased items

  • Permanent ban from the realm and store

  • Possible blacklist from future purchases

Always contact support before opening a dispute.

Physical Items 

Physical merchandise can be returned within 14 days if:

  • It arrived damaged

  • You received the wrong item

Buyers are responsible for return shipping unless the mistake was ours.

Support

If you have any issues with your order, contact us through:

  • Discord:

  • Email: the.LiME.realm@gmail.com 

We're here to help!